| Faq
- Common Internet Connection Problems
If your computer (modem) won't dial, turn everything off, then switch the
power back on, and try again. Restarting your computer
is not necessarily enough. If problem persists - double-click
on Modems in the Control Panel, and select the Diagnostics
tab. Click on your modems port, then More Info. An error
message means your computer software can't communicate
with your modem at all, so check the fundamentals: if
you have an external modem. Check that it is switched
on, and connected to the right port. Internal modems
may need to be reinstalled; check the manual for advice.
Disconnection Difficulties
Sometimes a computer seems to log on. But then disconnects!
If it's your first time connecting to a new ISP, make
sure you're using the specific user name and password
(re-enter them, even if they look right). lf that's
not the problem open the Dial-Up Networking folder in
My Computer. Right -click on your connection icon, then
select Properties, Server Types, TCP/IP Settings. Usually
'Server assigned 'IP and name server addresses should
be selected, and 'Use default gateway (checked)'.
Lengthy Log-ons
If it takes more time to log on than necessary open
the 'Dial-Up Networking 'folder in 'My Computer', right-click
on your ISP's icon then, select Properties, then Server
Types, and make sure 'Log in to network ' is not selected.
Losing your connection
Sometimes the computer disconnects its self when it
thinks the Internet connection is idle. Open the Internet
Options icon in the Control Panel, click on the Connection
tab, and choose your ISP connection. Click on Settings,
then Advanced to find the timeout settings. You can
also lose your connection if your telephone line has
call-waiting capability (switched on.) You can also
lose your connection due to your ISP timeout settings
usually denoted by the following error message'The connection
was terminated by the remote site'. This is when your
ISP programs their servers to disconnect a connection,
which has been active for a set period such as two hours.
Difficult closing net connection
Not all computers can close down Internet connections
when you shut them down. To close connection in Windows
95, 98,2000,Milleniunm ,XP and Vista, right -click on
the Dial-Up Networking icon in your system tray, and
select Disconnect.
Can't connect with your apple computer
Versions of FreePPP prior to 2.6.2 will find it doesn't
work properly with Virtual Memory turned on, or if memory
related software like RAM Doubler is running. Upgrade
FreePPP to fix things. If your computer keeps crashing,
allocate more RAM to your Browser (e.g. Internet Explorer
or Netscape Navigator) To do this, highlight its icon
in the hard drive, select File, then Get Info, and increase
the 'Preferred Size'. |
